FAQs

Shipping & delivery

How much is shipping?

Shipping is free on every order within the United States. There is no minimum order value and no handling fee — the price at checkout is what you pay.

How long will my order take?

Orders are packed and dispatched within 2–4 business days. Delivery then takes 3–5 business days. Orders placed on weekends or public holidays are processed on the next business day.

Who delivers my order?

U.S. orders ship with UPS or USPS, with tracking.

Do you ship outside the United States?

Not at the moment. We ship within the U.S. only, including Alaska, Hawaii and U.S. territories.

Where is my tracking number?

A tracking link is emailed to you as soon as your parcel leaves our warehouse. If it hasn't arrived within 4 business days of ordering, email hello@themorfose.com and we'll look into it. You can also sign in to your account to see your orders and tracking.

My address was wrong — what happens?

Parcels returned to us because of an incorrect address can be reshipped once the address is corrected. Return-to-sender fees may apply.

Returns & refunds

What is your return window?

You have 30 days from delivery to request a return.

What condition does the item need to be in?

Unopened and unused, in its original packaging, with the receipt or proof of purchase. Opened products can't be returned for hygiene reasons.

How do I start a return?

Email hello@themorfose.com. If your return is accepted we'll send you a return shipping label and instructions. Items sent back without requesting a return first can't be accepted.

My item arrived damaged or wrong.

Can I exchange instead?

The fastest way is to return the item you have and place a new order for the one you want.

When do I get my refund?

Once we've received and inspected the return we'll let you know whether it was approved. Approved refunds go back to your original payment method within 10 business days.

Choosing the right product

I don't know where to start.

Open the chat at the bottom of any page and tell us about your hair — type, whether it's colour-treated, what bothers you most. We'll put together a routine in a few seconds.

What order do I use them in?

Shampoo first, then conditioner, then a mask once or twice a week instead of conditioner. Leave-in sprays and serums go on damp hair after washing. Styling products go last.

Do you have sulfate-free shampoos?

Yes — see the Sulfate-Free Shampoos collection.

What's in a product?

The full ingredient list is on each product page. If you have a skin or scalp condition, an allergy, or you're pregnant or breastfeeding, please check with a doctor before using a new product — we can share the ingredient list but we're not able to give medical advice.

¿Hablan español?

Sí. Puedes escribirnos en español en el chat y te responderemos en español.

Products & stock

An item I want is out of stock.

Open the chat and ask — we'll tell you what's closest in the same line and let you know what we have.

I have the product in my hand — can you find it by barcode?

Yes. Type the barcode number into the site search or the chat and we'll bring up the product.

Do you sell professional hair colour and developer?

Our professional colour range isn't available to order right now. Email hello@themorfose.com and we'll tell you when it's back.

Do you sell to salons or wholesale?

Yes. Email hello@themorfose.com and we'll set you up.

Still need us?

How do I reach a person?

Email hello@themorfose.com, or ask in the chat and we'll pass your question to the team along with your email so they can reply.